Important Notice

VoIP 9-1-1 differs from traditional emergency services. By using Edgelink’s VoIP service, you acknowledge the following:

• Service Disruptions: 9-1-1 may not work during power outages, internet failures, or network issues.

• Location Accuracy: Your address may not be automatically provided to emergency responders.

• Address Updates: You must keep your registered address current to avoid misrouting.

• Call Delays & Errors: 9-1-1 calls rely on third-party networks and may be delayed, misrouted, or fail.

• Limited Use Abroad: VoIP 9-1-1 may not work outside Canada.

Limitations of Liability

Edgelink is not liable for:

• Service failures due to power, internet, or third-party issues.

• Incorrect location data sent to responders.

• Delays, misrouting, or failures in 9-1-1 calls.

• Any damages, losses, or injuries due to VoIP 9-1-1 limitations.

Customer Responsibility

Users must ensure their address is updated and have an alternative way to call 9-1-1 (e.g., landline or mobile).

For assistance or to update your address, contact our support team.